Privacy Policy

01Information We May Collect

We may collect personal information that you voluntarily provide when requesting an estimate, scheduling an inspection, contacting us, requesting roofing or exterior services, communicating with our team, or otherwise interacting with our business.

This information may include:

• First and last name
• Property or mailing address
• Email address
• Telephone or mobile phone number
• Property information
• Information about your roof, exterior, storm damage, or requested services
• Photos or videos of a property or project
• Appointment and scheduling information
• Communications you send to us
• Estimate, proposal, contract, warranty, and project information
• Insurance-related information that you voluntarily provide when relevant to a project
• Other information you voluntarily provide

02Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website hosting provider, analytics services, cookies, and similar technologies.

This information may include:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate geographic location derived from an IP address
• Date and time of visits
• Website interactions
• Other technical or usage information

We may use this information to operate and secure our website, understand how visitors use it, improve the customer experience, evaluate marketing efforts, and diagnose technical problems.

03Cookies and Similar Technologies

RoostRoofs.com may use cookies and similar technologies to support website functionality, understand website traffic and performance, remember certain preferences, and measure the effectiveness of advertising or marketing campaigns.

Third-party services used on our website may also place cookies or use similar technologies in accordance with their own privacy policies.

Browser settings generally allow users to block or delete cookies. Disabling cookies may affect the functionality of certain website features.

04How We Use Personal Information

We may use information collected from you to:

• Respond to questions and inquiries
• Provide roofing or exterior service estimates
• Schedule inspections, appointments, and projects
• Communicate regarding requested services
• Prepare estimates, proposals, contracts, and project documentation
• Provide customer service
• Perform and manage contracted services
• Communicate project updates
• Process warranty or service requests
• Maintain customer and project records
• Improve our website, services, and customer experience
• Conduct internal business operations
• Prevent fraud, abuse, or security incidents
• Comply with legal, licensing, insurance, accounting, or regulatory obligations
• Send communications you have requested or consented to receive
• Follow up regarding an estimate, inspection, service request, or existing customer relationship

We will not use personally identifiable information provided through our website for purposes materially unrelated to those described in this Privacy Policy without appropriate notice or consent where required.

05SMS/Text Message Communications

If you provide your mobile telephone number and consent to receive text messages from Roost Roofing, we may use text messaging to communicate with you regarding inquiries, estimates, appointments, inspections, project updates, customer service, and other communications related to your relationship with us.

Consent to receive text messages is not a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

We do not sell, rent, or share mobile telephone numbers or SMS consent information with third parties for their own marketing or promotional purposes.

We may disclose information to vendors or service providers that assist us in delivering communications or operating our business, but only as reasonably necessary for them to provide services on our behalf.

06Email and Telephone Communications

If you provide your email address or telephone number, we may contact you regarding your inquiry, estimate, appointment, project, customer service request, or other business relationship with Roost Roofing.

Where applicable, you may request that we discontinue promotional email, telephone, or text communications.

Service-related communications necessary to perform an existing agreement or respond to a request may still be sent when appropriate.

07How We May Share Information

Roost Roofing does not sell personal information for monetary compensation.

We may share information with trusted third parties when reasonably necessary to operate our business or provide requested services. These parties may include:

• Website hosting and technology providers
• Customer relationship management providers
• Communications providers
• Scheduling providers
• Payment processors
• Accounting or bookkeeping providers
• Insurance-related service providers when relevant to a customer's project
• Subcontractors, suppliers, installers, inspectors, or other service providers involved in completing a project
• Marketing and analytics providers
• Professional advisors such as attorneys, accountants, or insurance professionals

These third parties may receive only the information reasonably necessary to perform services on our behalf and may be subject to their own privacy and security obligations.

We may also disclose information when we reasonably believe disclosure is required by law, subpoena, court order, governmental request, regulatory requirement, or to protect the rights, property, safety, or security of Roost Roofing, our customers, or others.

Information may also be transferred as part of a merger, acquisition, financing, sale, reorganization, or transfer of all or part of our business, subject to applicable law.

08Project Photos and Documentation

During inspections or roofing and exterior projects, Roost Roofing may take photographs or videos for project documentation, quality control, estimates, insurance-related documentation, warranty records, training, and internal business purposes.

We may separately request permission to use project photographs or videos for marketing, advertising, social media, website content, or portfolio purposes when appropriate.

We take reasonable steps to avoid unnecessarily displaying personally identifiable information in publicly used project photographs.

09Third-Party Websites and Services

Our website may contain links to third-party websites or services, including social media platforms, review platforms, mapping services, financing providers, manufacturers, suppliers, or other third parties.

Roost Roofing does not control the privacy practices of third-party websites. When you leave our website or interact directly with a third-party service, that company's privacy policy and terms may apply.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

10Data Security

We use reasonable physical, administrative, and electronic safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted electronically.

11Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain project and warranty records, comply with legal, tax, accounting, insurance, licensing, or contractual requirements, resolve disputes, enforce agreements, and conduct legitimate business operations.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our business practices and applicable requirements.

12Children's Privacy

Our website and services are intended for homeowners, property owners, property managers, businesses, and other adults seeking roofing or exterior services.

Our website is not directed toward children under 13, and we do not knowingly collect personal information online from children under 13.

If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete the information.

13Your Choices and Requests

You may contact us to:

• Request correction of inaccurate personal information
• Ask questions about information we maintain about you
• Request that certain information be deleted, when applicable
• Withdraw certain communication preferences
• Raise concerns regarding the use or potential misuse of your information

We may need to verify your identity before completing certain requests.

Some information may need to be retained when required for legitimate business, contractual, warranty, insurance, tax, accounting, regulatory, or legal purposes.

14Do Not Track and Privacy Controls

Some web browsers provide "Do Not Track" or similar privacy signals. Because there is not a universally accepted standard governing all such signals, our website may not respond to every browser-based Do Not Track signal.

We will comply with applicable privacy requirements regarding recognized consumer privacy signals when legally required.

15Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, technology, services, business practices, or applicable requirements.

When changes are made, the updated Privacy Policy will be posted on this page and the "Last Updated" date will be revised.

If we make a material change to how we use personal information, we may provide additional notice when appropriate.

We encourage visitors to periodically review this Privacy Policy.

16Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or believe information you provided to Roost Roofing has been misused, please contact us:

We will make reasonable efforts to respond to privacy-related questions and concerns in a timely manner.